Rug Room Policies
Class Reservations
Please note that all bookings are considered final and non-refundable. Bookings cannot be cancelled. This applies in every circumstance, including but not limited to the following:
- Missing your reservation (no-shows).
- Arriving 15 minutes or more past your scheduled start time and being unable to join.
- Removal from class due to unsafe actions or disruptive conduct.
- Arriving with a child under the age of 12, as they cannot be admitted.
- Bringing additional attendees who do not have a reservation, as they cannot be admitted.
Rescheduling: Standard reservations can be scheduled up to 72 hours prior to the workshop start time. Group reservations must be rescheduled 5 days prior to the scheduled booking.
If you’d like to transfer your spot to another person, please contact us using our contact form prior to your workshop with their name. We’ll make every effort to accommodate the change.
Bookings made within 72 hours of workshop start time: If you have booked a workshop that begins less than 72 hours from the time of booking, please note that rescheduling is not possible. If you mistakenly chose the wrong date and need to correct it, please contact us within 2 hours from the time of booking so we can make any necessary corrections. Any modification request is not guaranteed and is subject to manager approval and availability at the time of review. Requests made outside of this window, or after the scheduled workshop time, will not be accepted and the booking will be considered final.
Additional Policies:
- The minimum age requirement is 12 years old. Children under 12 years of age are not permitted.
- Minors (aged 12-17) must be accompanied by an adult.
- Up to 2 people may participate under each reservation.
- Each reservation includes only a single tufted rug. (To make multiple rugs, multiple reservations must be made)
- For the safety and comfort of those tufting, no additional guests are permitted in the space.
No exceptions to this policy can be made by The Rug Room or its staff.
Gift Cards
By purchasing a gift card/gift certificate, you acknowledge and agree to the following:
• All gift card sales are final. Gift cards are non-refundable and cannot be exchanged for cash.
• Gift cards may be redeemed toward any Rug Tufting Workshop at The Rug Room, subject to availability.
• Gift cards cannot be used to retroactively discount past purchases.
• Gift cards must be presented at the time of booking or purchase to be applied.
Promotions, Discounts, and Coupons
Promotional Codes & Discounts
By using or attempting to use a promotional code, discount, coupon, or special offer, you acknowledge and agree to the following:
• Promotional codes, discounts, coupons, and special offers must be applied at the time of checkout or purchase.
• Promotional codes, discounts, coupons, and special offers cannot be applied retroactively to completed purchases or reservations.
• Expired promotional codes, discounts, coupons, and special offers will not be honored after the stated expiration date.
• Promotional codes, discounts, coupons, and special offers may not be combined unless explicitly stated.
• Promotional codes, discounts, coupons, and special offers have no cash value and cannot be exchanged for cash, credit, or refunds.
• The Rug Room reserves the right to modify, suspend, or discontinue any promotional offer at any time.
• Reservations or purchases cannot be canceled, modified, or rebooked for the purpose of applying a promotional code, discount, coupon, or special offer that was not applied during the original checkout process.
Orders and Shipping
Please allow up to 3 business days for order processing before your item ships. Once your order ships, it will arrive with a scheduled delivery date within the timeframe of the shipping method selected at checkout. The Rug Room is not responsible for delays caused by the carrier once a package has shipped. If you have questions about your order, please contact us.
Returns
We want you to be happy with your order, and our team is always available to answer questions or help resolve concerns before a return is needed. If you decide to move forward with a return:
- Products are eligible for return within 30 days of delivery.
- Returned items must be unused, in their original condition, and completely free from dirt, odors, hair, or debris.
- After you begin the return process, we’ll issue a prepaid return label.
- Once we receive the product back, your refund will be processed minus a 10% restocking fee.
- Please note that original shipping charges are not refundable.
- Digital products, clearance merchandise, and items marked “final sale” are not eligible for return.
Refunds & Exchanges
- All Rug Tufting Workshops and Gift Card purchases are non-refundable.
- If your order arrives damaged, we’re happy to provide either a replacement or a refund. Simply contact us within 7 days of delivery and include clear photo documentation of the issue.
- For yarn purchases: due to the nature of the dyeing process, slight color variations are normal across dye lots. Because of this, differences in shade are not considered product damage and cannot be returned on that basis.
Need help?
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